Table of contents

Frequently Asked Questions (for Federated customers)

Tom Mullen Updated by Tom Mullen

Where can I find more resources on OneAdvanced Identity?

View this guide that lists Identity resources



Do you have a change/migration plan?



How will I benefit?

  • Enhanced Security: The new platform uses industry-standard security protocols like OpenID Connect and SAML. This ensures that user verification is robust, preventing unauthorised access and safeguarding your data.
  • Access to Future Enhancements: This migration is a necessary step to enable your access to our upcoming, significantly improved user experience (UX/UI) project and all future platform innovations.
  • Designed for easy integration across OneAdvanced’s web-based products, our Identity service ensures a consistent, secure experience that works effortlessly within our ecosystem.


What is the impact on me if this change is not implemented?

Failure to migrate to the Advanced Platform Identity Service will result in the future loss of access to the Performance & Talent application. This is because all platform updates, including the major UX/UI project, are built exclusively on this new Identity service. This migration is essential to ensure system access continuity including access to future enhancements.



What are the risks associated with the migration?

The primary risk is the planned period of service disruption during the migration, which is estimated to be two hours. We mitigate this risk by scheduling the change during a low-impact window agreed upon with you in advance.

Our technical team will be on standby throughout the process to resolve any issues immediately.



What is the Rollback / Backout plan once the migration has started? 

There is no automated, one-click rollback function, the migration is a well-defined and tested process already validated with multiple customers.

  • We already know the customer single sign on is working with the existing Performance & Talent (Clear Review) Authentication.
  • We also know the Identity single sign on is working, as this is enabled for multiple organisations across the OneAdvanced Portfolio.


What pre-implementation testing has been completed & can you support our testing?

Most federation providers, including Azure AD, allow you to test the new SSO connection before it is enabled for all users. This instructional guide includes the steps for this test, allowing us to confirm that authentication is working correctly without disrupting your users.



What post-implementation testing will be completed?

From an end-user perspective, the experience will be seamless; the login process will not change.

Our post-implementation testing consists of:

  • A designated contact from your side and a member of our team logging in to confirm successful authentication immediately after the switch.
  • Our team actively monitoring the service for any login anomalies following the migration.


Do you have a suggested communication and engagement plan we can use for our employees?

We advise you to communicate a planned maintenance window to your users in advance. Given the two-hour migration time, we recommend announcing a half-day window to be safe.

For example:

"Please be aware that the Performance & Talent system will be unavailable on [Date] between [Start Time] and [End Time] for essential security and platform upgrades. We apologise for any inconvenience caused."



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Federating OneAdvanced Identity to Azure Active Directory

Federated Customer - Migration plan - Single Sign On

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