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Logging-in with Multi-Factor Authentication (for non-SSO users)

Darren Spicer Updated by Darren Spicer

What’s changing?

As part of our migration to a new and improved user experience we’ve incorporated OneAdvanced Identity service to provide a more robust log-in process.

The Identity service requires Multi-Factor Authentication (MFA) as an extra layer of security on top of the existing email address and password authentication. When you're migrated to Identity you’ll need to provide an additional form of authentication, facilitated either via email or via your chosen authenticator application.

Logging in for the first time

  1.  Upon activation of your new log-in method, users will receive the following email notification...
The link in the email is only valid for 2 days. See this guidance for details on what happens if you miss the 2-day deadline.

  1. After clicking on the ‘Set up account’ link, you will arrive on this screen...

This will require you to set a new password (not the one you may currently be using to access the system)

  1. After saving the chosen password, you’ll be presented with the options you can choose from to manage your additional verification step...

 

Using an authenticator app

  1. If you select the option to use an authenticator app, you’ll then see this page where you can scan the QR code to set up authentication on your device...
  1. You’ll then be able to enter the verification code generated by your authenticator app in the field provided and click Verify.
  2. After verification you’ll be taken to the Performance & Talent log-in screen where you can enter your email address...
  1. After entering your email address and clicking Next to add your password you’ll arrive on the following screen where you’ll be able to enter the verification code generated in your authenticator app...
You will also have the option to remember your device for 30 days if desired, so you won’t have to repeat the additional verification steps for this period of time.
  1. Clicking on Submit will log you in to Performance & Talent.

Using email to verify

  1. If you have selected the option to receive your verification code via email, you will receive a code to verify your email address...
  1. Verify your address by entering the code you received...
  2. Now set up an additional security question/answer in case you need to recover your account at any time in the future...
  1. After saving your account details you’ll then be redirected to the Performance & Talent log-in screen...
  1. Enter your email address and click Next to add your password.
  2. We'll send a login verification code to your email. Submit the code to complete the sign in process..
 You will also have the option to remember your device for 30 days if desired, so you won’t have to repeat the additional verification steps for this period.

  1. If you did not manage to activate your account within the 2-day deadline period, you will see this message instead of a log-in screen when clicking on the Create your account link within the email...
Simply restart the password reset process to continue
  1. Enter your email address and click Next when you arrive at the log-in screen...
  1. Then click Reset Password from the next screen...
  1. You’ll then need to enter your email address and click Send...
  1. You’ll receive an email with a reset link to take you to this screen where you’ll be able to choose and save your new password...

You’ll then be asked to choose your authentication method as described in the process above. You can follow the rest of the steps as previously described in that process once you’ve set up your authentication preferences.

 

Primary Administrators of the Performance & Talent System 

If you have provided us with your details as being the main Admin for your system, you will not automatically receive an email inviting you to create a new account and password.

You will therefore also need to reset your password via the same workflow described above for those who have missed the 2-day deadline.

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