Tips for Building Engagement

Customer Success Updated by Customer Success

Most of us have some remote element to our workforce in this day and age. Often times this requires clever use of technology and harnessing the power of multiple communication channels to ensure your team focus on their performance and feel connected. 

 With extensive insight from our client base, here are our top tips to capture your remote team's attention:

 1. Have a Communication Plan: Have a clear communication plan including regular emails, webinars or videos focusing on key pointers. Perhaps take a creative approach by asking users to provide soundbites on their personal experience of using the system. 

 2. Get Connected: As part of your launch and beyond, bring people together or utilise video or conference call facilities to have a monthly or quarterly Clear Review meeting. Virtual coffees, morning or lunch type drop in sessions or office hours can work well for this. If you can't be in person, a video conference allows everyone to interact across different locations and take time out to think about how they can perform better together. 

3. Get them talking from the Top!: Showcase senior management buy in by creating a brief video that includes soundbites from the leadership team talking about why the company has moved to a continuous performance approach and their commitment to work actively on embedding this as part of the company culture. Ensure senior managers regularly request feedback across the organisation to encourage the wider team to do the same.

 4. Make it Easy: Ensure ease of access to the system and useful documentation for users such as our great user videos and of course any other great internal tools on a company intranet site. Enhance this by making this available on the system for example as an external link on the help pages so the system becomes a port of call for their performance. 

 5. Accessibility on the Go: Make sure your team are aware the system is fully flexible and therefore accessible on the go via smart phones, laptops and tablets. 

 6. Harness your Power Group: Consider creating a power group of users across all levels and departments to act as voices for the team on their feedback on what is working and opportunities to enable an agile approach to how people can get the best value from the system. 

 7. Encourage Feedback: Make a user profile in the system solely for getting feedback on Clear Review. Communicate to users they can 'Give' feedback via the functionality on their personal experience. Ensure this feedback is monitored accordingly via your internal admin team.   

 8. Be Social: Use any social sites such as Microsoft Teams, Slack, Linked In, WhatsApp or Workplace for Facebook to create an interactive channel for your team to share on their experience of working remotely and connect.

 9. Encourage Competition: Consider setting an internal goal such as 1,000 feedback comments by the end of the year with an element of giving back to charity if achieved or a celebration!

 Useful Resources 

Communication Plan Template - To embed any change at work successfully, you need to communicate the key messages a number of times, our template helps you think about how to do this. You may access this here.

Customer Success Toolkit - This website / toolkit contains a number of downloadable videos and editable training tools you may use as part of your internal training and communication. You may access this here.

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