Giving Feedback using Voice Notes

Implementation Team Updated by Implementation Team

Giving Feedback using Voice Notes

 With the new Voice Notes feature, it’s now possible for you to give Feedback by just dictating your message and letting the system transcribe it for you.

 This feature works just as well whether you are using your laptop or headset microphone, or whether you are giving Feedback on-the-go via your mobile.

 Giving Feedback

 To get started, navigate to the Feedback section and click the Give Feedback button to open up the page as you would normally do.

 Go through the usual steps of selecting the Feedback recipient etc and then you will see the ‘Add Voice Note’ button below the main text-box:

To begin, just click on the Add Voice Note button. The first time you use this function you will likely see a pop-up box asking you to allow the application to access your microphone. Click ‘Allow’ to proceed.

 The recording will then start and let you dictate a message of up to four minutes in length. You’ll see the counter showing you the remaining time left to record.

Just click the STOP button once your message is complete. When the transcription has finished processing, you’ll see the message appear in the textbox.

 

You can listen to the Voice Note you’ve just recorded via the playback control panel.

You can also delete the message via the trash icon if you would like to record it again. However, you will also need to manually delete the text from the textbox to completely clear the message in order to start again.

 Note: If you are also using the AI-powered Feedback Suggestion tool, please be aware that any changes you make to text that is generated via a Voice Note will update that text as applicable but will then not truly correspond to the audio Voice Note you’ve recorded!

 Once you are happy with your Feedback message, please remember to click the SEND button on the page, as usual, to finish the process.

 Receiving Voice Note-generated Feedback

 When the recipient views the Feedback that has been left via a Voice Note, they will be able to view the text and also use the accompanying Play button to hear the original recorded version of the message…

Reporting

 System Administrators, please note that the Feedback comments generated via Voice Notes will still appear as usual when you are viewing your Feedback Reports.

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